1. Introduction
Neuvizo ("we," "our," or "us") operates the neuvizo.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Account information
When you create an account we collect your email address and, if you sign in with Google, the profile data Google shares such as your name and profile image. Authentication is handled by Supabase and subject to their privacy practices.
Usage data
We collect standard service telemetry such as IP address, browser type, pages visited, timestamps, and request metadata to maintain reliability, investigate abuse, and improve performance.
Generated content
Images, videos, edits, prompts, and related generation data are stored in your account so you can access your library later. We do not use your generated content to train AI models.
3. How We Use Your Information
- Provide, operate, and maintain the platform
- Process subscriptions, one-time purchases, and credit transactions
- Send transactional emails such as confirmations and receipts
- Improve product quality, safety, and user experience
- Detect, investigate, and prevent fraud, abuse, and policy violations
4. Third-Party Services
We rely on trusted third-party providers to operate Neuvizo:
- Supabase for authentication and database hosting
- Whop for payment processing and subscription management
- Vercel for application hosting and edge delivery
- fal and Higgsfield for AI media generation
Each provider processes data in accordance with their own privacy policies. We share only the minimum information required for the service to function.
5. Data Retention
We retain your account data and generated assets for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or needed to resolve fraud, billing, or abuse issues.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, email support@neuvizo.com.
7. Security
We use industry-standard measures including TLS encryption, scoped API keys, role-based access controls, and infrastructure-level safeguards to protect your data. No method of transmission or storage is 100% secure, but we strive to use commercially acceptable protections.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through email or a prominent notice on the platform. Continued use of Neuvizo after updates take effect constitutes acceptance of the revised policy.
9. Contact
If you have questions about this Privacy Policy, contact support@neuvizo.com.